Email Customer Care
Frequently Asked Questions
Do I need to create an account to make a purchase?
No, you can check out as a guest.
I have forgotten my password, now what?
Click on the Forgotten Password? link and we’ll email a link to your registered email account to re-set your password.
I have forgotten my username, now what?
Your username is by default your email address.
What methods of payment are accepted?
All major credit cards, back transfer and PayPal.
Why don't you ship to my country?
We ship to most countries throughout the world, however, if we can’t guarantee the safe arrival of your book, we won’t despatch it to that address.
How much is shipping?
Click on ‘Delivery’ in the menu above for up to date costs.
How long will it take for my items to arrive?
Depending on the despatch method chosen usually 5-7 working days.
How do I get a refund?
If by any chance you are not happy with a book, please email us at info@finebookcellar.com and we will aim to resolve any issues.
What is your returns policy?
We offer a trouble-free returns policy, provided the request is made within 30 days and subject to the book being received in the same condition it was when it was sent.
The customer is responsible for paying the return postage fee, unless their decision to return the book is a result of a mistake on our part; in which case, we will happily pay the associated costs.
What payment security do you have?
Our site is fully secure and compliant.
All payments are securely handled by Stripe.com and PayPal.com.